Terms of service

1. What we provide

The Charity Office is software you use over the internet to keep your charity's financial and governance records. We provide it as it is described on this website, and we will use reasonable skill and care to keep it available and working.

2. Your account

An account belongs to the charity, not to the individual who created it. The charity is responsible for who it invites, for what those people do with their access, and for removing people who no longer need it. Keep your own sign-in details to yourself.

3. Your data stays yours

Everything your charity puts into the system remains the charity's property. We hold it to provide the service and for no other purpose. You may export it at any time. We will not sell it, share it with advertisers, or use it to train machine learning models.

How we handle personal data is set out in our privacy notice.

4. Subscriptions and payment

• The subscription is billed to the charity in advance, monthly or annually, whichever you choose.
• A free trial runs for the period stated when you start it. If you do nothing at the end of it, nothing is charged.
• Prices are shown on the pricing page. If we change them, the new price applies from your next renewal and we will tell you before it does.
• You can cancel at any time. The subscription then runs to the end of the period you have paid for.
• If you pay yearly and cancel part way through, ask us and we will refund the whole months you have not used. A month that has started is not refunded.

5. What we ask of you

Use the service lawfully, do not try to break into it or interfere with other charities' data, and do not put anything into it that you have no right to hold. We may suspend an account that is being used to cause harm, and we will tell you why.

6. What this is not

The Charity Office is not an accountant, an auditor or a lawyer, and nothing it produces is professional advice. It does not file anything with the Charity Commission, Companies House or HMRC on your behalf. The figures it produces are only as good as what has been entered, and the charity's trustees remain responsible for its accounts and its compliance.

7. Availability

We aim to keep the service available at all times, but we do not guarantee it will never be unavailable. We will give notice of planned maintenance where we can. We do not offer a formal service level commitment: this is a small service at a small price, and we would rather say so than promise a figure.

8. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Beyond that, our total liability to a charity is limited to the amount that charity has paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss.

9. Ending the agreement

You may close the account at any time. We may end the agreement by giving reasonable notice, or immediately if these terms are seriously broken. Either way, you get a chance to export your data before it is deleted.

10. Changes to these terms

If we change them in a way that matters, we will tell account holders by email before the change takes effect.

11. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.